✈️ What’s happening with IndiGo flights now
- IndiGo recently cancelled hundreds of flights nationwide — including major cancellations at major hubs like Delhi, Mumbai, Bengaluru and others. Hindustan Times+2Navbharat Times+2
- The disruption is reportedly due to new pilot-duty rules (rest / night-landing / flight-duty limits) implemented in late 2025 — and IndiGo admitted it underestimated crew requirements under the revised norms. Reuters+2Reuters+2
- The airline has said it expects to restore full operations by February 10, 2026. Reuters+1
Because of this disruption, many passengers have been affected by last-minute cancellations, delays or rescheduling. Airports across India have seen chaos, and the government has stepped in to protect passenger rights. The Times of India+2The Indian Express+2
✅ What IndiGo (and the law) offers — Your Rights
If your IndiGo flight is cancelled or significantly delayed/rescheduled, here’s what you are legally entitled to (or can demand) under existing regulations and the airline’s own “Plan B” system:
- Through the airline’s “Plan B” — you can either rebook on another flight or cancel for a full refund — without extra charges. IndiGo+2The Economic Times+2
- If the flight is cancelled < 24 h before departure (or there is a missed connecting flight on same ticket) — you are legally entitled to alternate flight or full refund. mint+2Hindustan Times+2
- In such cases (cancellation or very late notice), you may also claim compensation in addition to refund — though exact compensation amounts depend on flight duration / delay. mint+1
- As a mark of consumer-protection — the government (via Ministry of Civil Aviation) has ordered IndiGo to complete all pending refunds by 8 PM on 7 December 2025, without charging rescheduling fees. mint+2mint+2
Also, if you were already at the airport / had reported for travel and then flight got cancelled / rescheduled — airlines should ideally provide support (meals, accommodation, hotel / transit as needed) depending on waiting time (especially overnight). India Today+1
🛠 What You Should Do — Step by Step
- Check Flight Status Immediately
- Use the IndiGo website or app → “Manage Booking” → enter PNR + last name/email to see if flight is cancelled or delayed. The Economic Times+1
- Use Plan B if Eligible
- If flight is cancelled / delayed > 2 hours / rescheduled by ≥1 hour — you’ll see Plan B as an option. Choose whether to rebook or cancel + refund. IndiGo+1
- Request Full Refund (if you cancel / flight cancelled by airline)
- Refund goes back to original payment method (cards, etc.). The Economic Times+1
- If booked via travel agency — contact agency for refund. Hindustan Times+1
- Track Refund Timeline
- Refunds are typically processed within 5–7 business days. The Economic Times+1
- If refund doesn’t come in time, raise a formal complaint (via email / customer-relations or consumer-rights forum / regulatory grievance portal like AirSewa). India Today+1
- If Offered Alternate Flight — Confirm Quickly
- If you accept alternate flight, verify itinerary carefully; else request refund or re-book another flight at no extra cost. IndiGo+1
- Keep Documentation & Evidence
- Save emails, SMS, booking confirmations, cancellations, receipts, etc. Helps if you need to escalate or file complaint.
⚠️ What to Watch Out For / Common Issues
- Sometimes cancellations are announced at the very last moment — giving little time to plan alternatives.
- Overcrowded customer-support queues (call / email / airport desks) — congestions & delays in refund processing.
- If you booked via third-party agencies / travel portals — refund processing may take longer than direct bookings.
- If flight was cancelled due to “extraordinary circumstances” (weather, airspace etc.) — airline may not pay compensation (though refund + alternate flight still apply). mint+1
🎯 What to Do Now (If Your Flight Is Affected)
- Don’t panic — head to the IndiGo website/app → check booking status.
- Use Plan B or request refund/alternate flight right away.
- If refund is delayed beyond reasonable time, escalate with customer-relations and, if needed, via AirSewa or consumer forum.
- Keep receipts and records of extra expenses (hotel, food, transport) — may try to claim compensation later.
